support analyst | debrecen

enikő török, randstad hungary
job type
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job details

debrecen, hajdú-bihar
job category
IT / telecom
job type
reference number
139784 / 20083
enikő török, randstad hungary
apply now
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Cégleírás / Organisation/Department

Our client is a global strategic partner to several restaurants; they provide software development, testing and support services in more than 120 countries. Now we are looking for them enthusiastic and motivated Support Analyst colleagues to their office in Debrecen.

Pozíció leírása / Job description

• Primary task is to provide support in connection with the following fields:
⁻ 3rd party software integration
⁻ user acceptance tests
⁻ complete product portfolio
• Sets requirements towards testers
• Participates on daily calls
• Builds rapport with stakeholders
• Provide estimation about foreseeable resource requirements for tasks
• Provides support in connection with product/system
• Collects information and creates feasibility proposals
• Provides support for internal and external customers (3rd party companies, customer, local development teams, 2nd and 3rd level support teams, etc)
• Responsible for handling change requests and feature development, specify the requirements according to the release management process
• Creates documentation about daily work for traceability

Elvárások / Requirements

• Bachelor’s Degree
• Expected professional knowledge of:
- Linux or Windows server administration
- Object Oriented Programming
- JAVA / .NET 4.0
- Experience with ticketing systems

- Experience with ticketing systems
- ITIL best practices
- Change Management and Problem Management Processes

• Active English knowledge
• At least 2 years of relevant experience in product support and/or development
• Team worker
• Problem solving skills
• Willing to travel abroad

Amit kínálunk / Offer

- Multinational atmosphere
- Participating trainings
- New technologies
- Supportive corporate culture
- Inspiring working teams
- Competitive salary and benefit package (including shift allowance)
- Professional development programs, trainings and educational support

Kapcsolattartó / Applications

Enikő Török