service center operator (2nd line - lottery it systems) | budapest

dóra gosztola, randstad hungary
job type
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job details

job category
IT / telecom
job type
reference number
152917 / 22932
dóra gosztola, randstad hungary
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Cégleírás / Organisation/Department

Our client is a global leader in providing customized, end-to-end gaming solutions to lottery and gaming organizations worldwide. We are looking for Service Center Operators for their growing team.
At the second-level support hub in Budapest all requests from customers are handled and dispatched to the relevant internal department or third party.

Pozíció leírása / Job description

- Handle, register and follow up incoming request/incidents
- Constant communication to involved units and partners
- Analysis and removal of occurring problems according to documentation
- Reporting

Elvárások / Requirements

- 3+ years of relevant experience (e.g. as 1st line Agent)
- Excellent English (verbal & written) skills
- Team player, ready to work in shifts
- Previous experience in working with ITSM ticketing systems is desirable
- IT attitude, willingness to learn new systems
- Bachelor degree is an advantage

Amit kínálunk / Offer

-Economically stable and growing enterprise in a high-tech environment
-Excellent working atmosphere
-Competitive remuneration package

Kapcsolattartó / Applications

Dóra Gosztola