problem analyst | budapest

zsanna kovács, randstad hungary
job type
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job details

job category
IT / telecom
job type
reference number
106113 / 21063
zsanna kovács, randstad hungary
apply now
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Cégleírás / Organisation/Department

Our prestigious multinational client in the telecommunication sector is looking for Problem Analyst to their Budapest-based center.

Pozíció leírása / Job description

- Providing technical support for Problem Managers
- Analyzing incidents related to network issues
- Troubleshooting and identifying the root causes of incidents in cooperation with internal and external technical teams
- Maintaining problem tasks to ensure steps and outcome of technical investigation is fully documented
- Documenting and implementing problem permanent solution in accordance with agreed standards and processes
- Recommending and suggesting improvements to existing services proactively

Elvárások / Requirements

- Minimum CCNP R&S equivalent knowledge
- Technical support experience
- English on a conversational level

- Experience with any programming language which can be useful in networking
- CCIE equivalent knowledge
- Problem Management and/or Incident Management experience
- French or German or Italian or Spanish on a conversational level

Amit kínálunk / Offer

- Inspiring new challenges
- Opportunity to work from Home
- Supportive team culture
- Competitive salary and benefit package
- Professional development programs, trainings and educational support

Kapcsolattartó / Applications

Ildikó Rác
+36 30 981 0054