level 2 support technician | budapest

zsanett horváth, randstad hungary
job type
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job details

job category
IT / telecom
job type
reference number
119643 / 20632
zsanett horváth, randstad hungary
apply now
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Cégleírás / Organisation/Department

Our partner is a premium media service provider operating all over Europe looking for a Level 2 Support Technician to the Budapest office.

Pozíció leírása / Job description

The ideal candidate has at least 2-4 years of experience in working as a vivid and organic part of the Technology support and operation chain of large scale streaming media / OTT / OnDemand services and has a great understanding in providing multi-tier customer and partner support.
You will face with a wide range of complex problems, solve and coordinate issues escalated from level 1 team. Diagnose, troubleshoot and provide solutions in a professional level.

Elvárások / Requirements

- experience in working with ticketing / issue tracker systems
- level 2 or higher IT support experience
- ability to understand and capture technical details of complex systems (hardware &
software layers both)
- ability to diagnose, troubleshoot, obtain results, provide solutions for a broad range of
technical problems
- good command of English language
- excellent analytical and troubling shooting skills
- excellent customer service skills, including the ability to deal calmly, positively
- willing to work during weekends
- willing to travel and work in monthly or longer term shifts abroad ( Sweden)

Amit kínálunk / Offer

• Competitive salary
• Pleasant working environment (gym, shower, regular
massage, table tennis, free parking etc)
• Access to wide range of streaming capable devices
• Occasional travelling opportunity
• Open-minded culture
• Learning opportunities

Kapcsolattartó / Applications

Zsanett Horváth
+36 1 411 2090