business application analyst - remedy | budapest

dóra gosztola, randstad hungary
job type
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job details

job category
IT / telecom
job type
reference number
131530 / 22684
dóra gosztola, randstad hungary
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Cégleírás / Organisation/Department

For a recently established technology center of a multinational company we are looking for candidates for Business Application Analyst role. You will have the opportunity to work with most recent IT technologies, and the chance for dynamic and diverse career path.

In addition to the globally modern IT environment, the company provides secure and long-term career, brand new office located in the heart of the city, flexible working hours with home office opportunities, followed by exceptional compensation.

Eager to know more? In that case, please don’t hesitate to reach out to us and get all the details.

Pozíció leírása / Job description

This position will be part of the Delivery team of the company. The primary objective of this team is to provide support to internal clients on the Global ITSM applications - focusing on Remedy- used across multiple internal business partners. Primary areas of responsibility include: intake, business analysis, requirements gathering, project support, on-boarding, and internal handover for proper ongoing production support.

- Define and document business requirements related to system functionality, performance, security and internal controls; document current state and future state processes for purposes of gap analysis, process improvement opportunities and training; obtain approvals from the business sponsor.
- Communicate effectively with external and internal teams to ensure the delivery of the solutions and/or project’s functional requirements.
- Participate or coordinate technology evaluations by assisting business areas with changes or selection of systems.
- Participate or coordinate Request for Proposal processes, impact
analysis and feasibility studies.
- Maintain relationships with IT application vendors during selection processes and implementation projects.
- Provide consultancy and research possibilities with respect to solutions and cost.
- Interact with the business in order to know and understand their processes and (IT) needs. Be the liaison between the business units, technology teams and support teams.
- Coordinate user acceptance testing with business end-users of application.
- Act as point of contact with application vendor and customer to coordinate new releases, updates or changes.
- Participate in or lead project initiation processes related to a project charter and work breakdown structure.

Elvárások / Requirements

- The successful candidate will have a Bachelor’s degree in a related field or equivalent knowledge and related work experience of 5-7 years.
- Well-developed skill in business requirements gathering and documenting
- Experience with Remedy (incident, change, problem, CMDB, configuration)
- Quality assurance and testing methodologies
- Creating application administrator guides and user documentation
- Understanding of application security and related compliance processes
- Well-developed business process analysis/mapping skills
- Moderate level of experience working with Service Level Objectives (SLO) management and reporting
- Moderate level of ability estimating and budgeting for IT services
- High level of knowledge of standard SDLC methodologies
- Experience in root cause analysis
- Several years of experience with MS Office products (Word, Excel, Visio, & PowerPoint) as well as SharePoint
- Moderate level of understand of ITIL and project management methodologies.

Amit kínálunk / Offer

- Opportunity to join a newly established and growing organisation
- Competitive salary
- Brand new working environment

Kapcsolattartó / Applications

Dóra Gosztola