italian speaking customer care specialist in the damage team | budapest

dorka freund, randstad hungary
job type
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job details

job category
customer service
job type
reference number
128344 / 22543
dorka freund, randstad hungary
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Cégleírás / Organisation/Department

Our client is a growing multinational Business Service Center in Budapest. They are looking for Multilingual team members into front and back office positions!

Pozíció leírása / Job description

As Italian Speaking Customer Care Specialist in the Damage Team your role will be:
• answering calls, emails
• solving problems which may be quite varied; in majority they relate to address
• modifications, invoice copies, invoice amounts, adjustments etc.
• managing the relationship with customers, car rental stations and other BSC departments
• precise administration of incoming issues and their progress
• contributing to recognize the opportunities of process improvement

Elvárások / Requirements

• min. high school education (University or College degree is an advantage)
• advanced knowledge of Italian (verbal, written)
• additionally fluent English (verbal, written) is also a requirement
• customer service experience, preferably in a customer facing, front line environment (experience in Shared Service environment is an advantage)
• excellent communication skills written and oral
• outstanding customer orientation and problem solving skills
• collaborative approach, team spirit
• ability to prioritise and take initiative in a fast paced environment
• logical and proactive thinking
• experience in using Microsoft Office, especially Excel with confidence

Amit kínálunk / Offer

• multicultural, diverse team with colleagues from over 40 different countries
• friendly, collaborative culture & approachable leadership
• opportunities for growth & development throughout your career
• high-energy place with winning spirit where things move forward every day
• Hungary’s greenest, environmentally conscious, award-winning office
• various fun company events and volunteer initiatives
• car rental and partner discounts in addition to your compensation package

Kapcsolattartó / Applications

Dorka Freund