it help desk - german/polish | budapest

randstad hungary
job type
apply now

job details

job category
Customer Service
job type
reference number
28702 / 29799
randstad hungary
Click on the "Apply" button and choose from the application options that requires not more than 2 minutes.
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Cégleírás / Organisation/Department

Our partner is a multinational technology company that specializes in specialty glass, ceramics and related materials. They are looking for new candidates at their Budapest based shared service center.

Are you a fresh graduate? Interested in IT support? Would like to use your language proficiency? This is the perfect opportunity for you!

Pozíció leírása / Job description

  • providing IT support to employees of the company all around the word (focusing on EMEA, Poland and Germany)
  • keeping continous contact with leaders and end users
  • providing effective and timely analysis, troubleshooting and accurate resolution/routing of technical incidents and requests received
  • updating knowledge base
  • handling tickets according to processes and within established SLAs
  • interacting with vendor technical support to ensure effective resolution of 3rd party services

Elvárások / Requirements

  • associate degree (Preferred)
  • 0-1 year of experience, open for fresh graduates as well (advantage: 1 year of experience in Helpdesk or Service Desk environment)
  • fluent English AND German/Polish language knowledge
  • excellent time management
  • attention to details
  • strong technical abilities, including knowledge and skill with computers and mobile devices
  • strong organization skills

Amit kínálunk / Offer

  • competitive salary
  • health insurance provided
  • cafeteria
  • open-minded attitude for home office solutions
  • freshly built modern offices
  • familiar working environmnet

Kapcsolattartó / Information

Szarka Orsolya