greek speaking service desk analyst | budapest

posted
contact
randstad hungary
job type
permanent
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job details

posted
location
budapest
job category
Customer Service
job type
permanent
reference number
30391 / 31880
contact
randstad hungary
Click on the "Apply" button and choose from the application options that requires not more than 2 minutes.
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Cégleírás / Organisation/Department

Are you looking for a job opportunity in Hungary which can help you to boost your career?

Are you motivated to work in a multilingual environment where you can use your language skills on a daily basis?

Would you like to work for one of the largest providers of information technology, consulting services and business process outsourcing?

If your are interested in IT as well, join one of the world’s biggest multinational companies in Budapest as a Service Desk Analyst!

Pozíció leírása / Job description

As a Service Desk Analyst (Level 1) you will resolve IT issues for our multinational customers together with your colleagues in an international team.

  • They will contact you via email, phone, chat or a self-service portal and your task will be to support them  by resolving the issue on the spot or by coordinating with other technician teams (Level 2) to find the resolution.
  • Besides IT troubleshooting, your responsibilities will include administration and translation of these incoming requests, providing information to both customers and IT teams and follow-up on unresolved cases to make sure that the team’s targets are met.

Elvárások / Requirements

You are the perfect candidate if you:

  • have confident level of English knowledge and fluent level of Greek language
  • feel enthusiastic about answering questions and providing support to international partner

Advantages:

  • Customer Service / Service Desk / IT support experience
  • Knowledge of computer hardware/peripherals and printers
  • Any previous experience or studies related to Windows operating system, Microsoft Office, Microsoft Outlook and other standard software

Amit kínálunk / Offer

We offer a colourful and dynamic work environment with:

  • Competitive salary and other benefits (cafeteria, language bonus, sign on bonus, annually bonus, shift bonus)
  • Great diversity of nationalities, cultures and business areas
  • Internal language courses: Enrol for our free language courses provided by accredited language school and practice your freshly gained knowledge on a daily basis with your team.
  • Training: We are ready to provide the technical and soft skill training necessary to be successful in your position.
  • Internal rotations in-between professional areas and promotions: As the company is growing continuously, you will have an opportunity to choose your own career path. 
  • Volunteering, sport and employee events: You will be part of a great community where you can engage in various sports, social responsibility activities, student or employee events while making nice memories with your teammates.

Kapcsolattartó / Information

Don't hesitate to contact me via e-mail in case you have any question!

lidia.herkely@randstad.hu