german or dutch speaking customer support specialist | budapest

posted
contact
réka genov, randstad hungary
job type
permanent
apply now

job details

posted
location
budapest
job category
customer service
job type
permanent
reference number
131667 / 21754
contact
réka genov, randstad hungary
apply now
It is not mandatory to enclose your CV to apply for this position, but If you have an updated version it is a big help for us. If it is not up to date or not available now, you can also upload it later at any time when you log in to your profile.

Cégleírás / Organisation/Department

Are you good at languages? Are you interested in IT? If yes, then YOU are welcome in our young and multinational team to start and build up your career!

Our partner provides a board portfolio of business and technology solutions to help its clients improve their performance.

Pozíció leírása / Job description

- Provide technical support over the phone and via e-mail to clients calling with simple or more complex IT problems
- Answer basic questions about installation, operation, configuration, customization, and usage of assigned products
- Troubleshoot, diagnose, register and correct technical faults, using technical and communication skills
- Guide the caller through the necessary steps to restore functionality
- Escalate complex problems
- Keep contact with technical teams

Elvárások / Requirements

- Fluent language skills in English and German/Dutch
- Considerable familiarity with MS Office and Windows environment in general is highly appreciated, but is not necessary
- High-level communication skills, client-oriented attitude
- Aptitude for quick learning of technical and procedural topics
- Excellent analytical skills

Amit kínálunk / Offer

The chance to work in a young, dynamic and rapidly expanding organization
- Attractive salary and compensation package
- Career opportunity, possibility to proceed into professional areas of IT
- Initial and remedial professional Microsoft trainings (MCP, MCSA, MCSE certifications)
- International, high-tech work environment