performance & quality improvement analyst | -

sára szikra, randstad hungary
job type
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job details

job category
accountancy / finance
job type
reference number
147471 / 23613
sára szikra, randstad hungary
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Cégleírás / Organisation/Department

Our partner is the global leader in the design and development of taste and scent experiences, enjoyed in thousands of products sold around the world.
Their Global Service Center is located in Budapest in the inner-city at the new Mill Park facility.

Pozíció leírása / Job description

In this role you will be expected to:
• Drive process improvements and technology innovation.
• Initiate root cause analysis on service issues with the GSC team and present analysis recommendations to the management team by applying the ESSAR method (Eliminate – Simplify – Standardize – Automate – Robotize).
• Prepare service and performance reports related to the internal KPIs
• Have regular sessions with process SMEs and collect process improvement ideas
• Assist in creation of process documentation related to improvements across GSC processes.
• Prepare and optimize processes (process streams / flowcharts) as preparation for Robotics scripting robotics
• Provide technical training to the GSC staff on a regular basis to improve knowledge level on general applications ( e.g. Excel skill training, macro training )
• Create and maintain macro files based on the process needs
• Team support and other duties as ordered by the direct manager

Elvárások / Requirements

• 3 years of relevant experience in performance optimization in one or more sub-functional area’s
• 2-3 years of relevant experience in F&A area in a SSC organization
• Financial Degree or equivalent Diploma, MBA or advanced business degree desired.
• Excellent knowledge of continuous improvement techniques (Lean/Six sigma) financial processes and systems – preferably green Belt or above qualification.
• Relevant and recent knowledge on robotics (Blue Prism) and tooling e.g. Expert Excel or Macro) is preferable
• Excellent in English and Hungarian language verbal and written
• Ability to constructively challenge assumptions and thinking
• Ability to work in culturally diverse environment
• Pro-active and ‘can-do’ attitude
• Ability to provide trainings / good communication skills

Amit kínálunk / Offer

• Competitive salary and benefit package
• Career development opportunities
• Challenging tasks in a newly established center, where ideas are listened to
• Transparent, open company culture with attention to the individual
• Opportunity to be part of a global industry leading business with 130 years of experience
• Modern office environment with leisure room, break-out area and a gym in the garden

Kapcsolattartó / Applications

Sára Szikra