service center operator (2nd line - lottery it systems) | budapest

posted
contact
dóra gosztola, randstad hungary
job type
permanent
apply now

job details

posted
location
budapest
job category
IT / telecom
job type
permanent
reference number
135948 / 22932
contact
dóra gosztola, randstad hungary
apply now
It is not mandatory to enclose your CV to apply for this position, but If you have an updated version it is a big help for us. If it is not up to date or not available now, you can also upload it later at any time when you log in to your profile.

Cégleírás / Organisation/Department

Our client is a global leader in providing customized, end-to-end gaming solutions to lottery and gaming organizations worldwide. We are looking for Service Center Operators for their growing team.
At the second-level support hub in Budapest all requests from customers are handled and dispatched to the relevant internal department or third party.

Pozíció leírása / Job description

- Handle, register and follow up incoming request/incidents
- Constant communication to involved units and partners
- Analysis and removal of occurring problems according to documentation
- Reporting

Elvárások / Requirements

- 3+ years of relevant experience (e.g. as 1st line Agent)
- Excellent English (verbal & written) skills
- Team player, ready to work in shifts
- Previous experience in working with ITSM ticketing systems is desirable
- IT attitude, willingness to learn new systems
- Bachelor degree is an advantage


Amit kínálunk / Offer

-Economically stable and growing enterprise in a high-tech environment
-Excellent working atmosphere
-Competitive remuneration package


Kapcsolattartó / Applications

Dóra Gosztola
dora.gosztola@randstad.hu