senior service designer (english&german speaking) | budapest

posted
contact
ildikó rác, randstad hungary
job type
permanent
apply now

job details

posted
location
budapest
job category
IT / telecom
job type
permanent
reference number
112459 / 17630
contact
ildikó rác, randstad hungary
apply now
It is not mandatory to enclose your CV to apply for this position, but If you have an updated version it is a big help for us. If it is not up to date or not available now, you can also upload it later at any time when you log in to your profile.

Cégleírás / Organisation/Department

Our partner is a leading member of the global communication & telecommunication services sector. For their regional operations centre we are looking for a talented Lead Service Designer who would be capable being the leading point of designing custom solutions from scratch to global clients.

Pozíció leírása / Job description


- You will prepare, deliver and manage input to service design solutions, based on type of work definitions; using the agreed Win New Business processes and documents to the required standards and timescales

- You will contribute in providing a “Right First Time” quality service response to bids, supporting completion of risk registers, caveats and assumptions and costs with an auditable approval trail.

- You will need to ensure that solutions are aligned with the overall deal strategy and with the business outcomes

- You'll ensure that solutions are aligned with the relevant governance, compliance & assurance processes (with functional approvals where necessary)

-You will make sure that the solution costs accurately reflect the approved solution design and that such costs have been optimized wherever possible using standard processes
- You will ensure that delivery plans align with the solution design and that any key delivery risks are highlighted & understood

You'll have responsibility for all aspects of the end-to-end Service Design with a demonstrable level of expertise and capability

Elvárások / Requirements

Soft skills:
Ability to meet the customers’ needs in line with the business requirements is a must
Ability to comprehend and to systematically organize the various aspects of a problem or situation is a must
Taking the responsibility and takes care of the consequences of making a decision is a must
Acting in advance of a future situation, e.g. making things happen, putting energy to solve the situation is a must


- Customer Facing experience is a must
- 7+ years experience in IT (Service Desk, Service Management, etc roles) is a must
- ITIL is an advantage
- Excellent English is a must
- German is a must

Amit kínálunk / Offer

- Supportive corporate culture
- Inspiring working teams
- Competitive salary and benefit package
- Professional development programs, trainings and educational support
- Employee and Family Friendly Workplace
- Private health insurance package


Kapcsolattartó / Applications

Ildikó RÁC
+36 30 981 0054