senior business application support analyst | budapest

posted
contact
andrás sós, randstad hungary
job type
permanent
apply now

job details

posted
location
budapest
job category
IT / telecom
job type
permanent
reference number
138751 / 23109
contact
andrás sós, randstad hungary
apply now
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Cégleírás / Organisation/Department

Aegon

As a partner of Aegon Global Technology we are looking for candidates for Senior Business Application Support Analyst role. Last year the company has established its most recent technology center in Budapest which since then is growing rapidly. Aegon Global Technology makes sure that all employees of Aegon are working with latest IT solutions and receive finest support. Being part of their team, gives you opportunity to not only work with most recent IT technologies, but also provides you the chance for dynamic and diverse career path.

In addition to the globally modern IT environment, Aegon Global Technology provides secure and long-term career, brand new office located in the heart of the city, flexible working hours with home office opportunities, followed by exceptional compensation.

By following the values of the company, coming to work should bring passion, fun and creativity instead of a simple hope for the green traffic light in the morning on the way to the office.

Eager to know more? In that case, please don’t hesitate to reach out to us and get all the details.

Pozíció leírása / Job description

This position will be part of the AGT Enterprise Service Request team. The primary objective of this team is to ensure the foundational systems environment runs smoothly and meets ongoing needs to support the Aegon Global business. Primary areas of responsibility include: business analysis, software testing, key-initiative coordination, application administration, and operations support utilizing the agile methodology.

Being part of a scrum team key duties, accountabilities and responsibilities:
- Define, document, and mockup business requirements related to system functionality, performance, security and internal controls; identify process improvement opportunities and training; obtain approvals from the business sponsor.
- Communicate effectively with external and internal teams to ensure the delivery of the solutions and/or project’s functional requirements.
- Interact with the business in order to know and understand their processes and (IT) needs. Be the liaison between the business units, technology teams and support teams.
- Liaise with peers in country-units and external parties in the field of Business Analysis, Project Management, Business Process Management, Application Management and Test Management, to exchange best practices, knowledge and processes and to mature and improve Business Analyst role and expertise/skills
- Prepare test cases for test driven development. Execution of detailed test cases/scripts for functional testing and regression testing. Track any issues and follow up on the related resolution.
- Coordinate user acceptance testing with business end-users of the application.
- Ensure the quality of documents and other deliverables meets quality standards, appropriate methodology and acceptance criteria.
- Preparation of application administration documents, end-user documentation, and/or application training to end-users.
- Assist in troubleshooting/resolution of issues. Ensure appropriate tickets are created to record and assign issues and document resolution.
- Utilize change management process to ensure modifications or upgrades are authorized, tested when applicable, approved, and implemented appropriately.
- Proactively participates in all agile ceremonies.

Elvárások / Requirements

- The successful candidate will have a Bachelor’s degree in a related field or equivalent knowledge and a minimum related work experience of 3+ years.
- Experience working with Service Request Management System and ITIL
- Experience with agile methodology utilizing the Scrum framework.
- Well-developed skill in business requirements gathering and documenting.
- Highly skilled in writing test cases for test driven development
- Well-developed skill in quality assurance testing methodologies
- Well-developed skill in creating application administrator guides and user documentation
- Well-developed understanding of application security and related compliance processes
- Well-developed business process analysis/mapping skills
- Several years of experience with MS Office products (Word, Excel, Visio, & PowerPoint) as well as SharePoint

Amit kínálunk / Offer

- Opportunity to join a newly established and growing organisation
- Competitive salary
- Brand new working environment

Kapcsolattartó / Applications

Dóra Gosztola
dora.gosztola@randstad.hu