customer care manager | miskolc

zsófia tóth, randstad hungary
job type
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job details

miskolc, borsod-abaúj-zemplén
job category
IT / telecom
job type
reference number
112321 / 21475
zsófia tóth, randstad hungary
apply now
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Cégleírás / Organisation/Department

We are searching for real talent to fill a great leader position at our worldwide known telco client!

Pozíció leírása / Job description

-Definition and execution of the strategy of the Customer care team
-Managing the team's daily operations
-Building and managing the KPI dashboard with constant reporting
- Continous monitoring of the operational processes, escalate improvements if necessary
-Raise customer satisfaction and loyalty
-Recruit, manage, train and motivate direct reports according to company procedures, policies and employment law

Elvárások / Requirements

-Bachelor os Master level degree
-5-6 years experience as a leader from customer service area, especially from telco or financial sector
-Fluent English and Hungarian knowledge
-Strategic way of thinking
-Strong decision making skills
-Experience on the field of organizational development and transformation program management
-Proactive and flexible personality

Amit kínálunk / Offer

-Competitive base wage and bonus system
-Company car
-Home office opportunity once a week
-Support in case of relocation

Kapcsolattartó / Applications

Zsófia Tóth
+36 30 291 4186