avaya 3rd line voice engineer | budapest

dóra gosztola, randstad hungary
job type
apply now

job details

job category
IT / telecom
job type
reference number
126344 / 17737
dóra gosztola, randstad hungary
apply now
It is not mandatory to enclose your CV to apply for this position, but If you have an updated version it is a big help for us. If it is not up to date or not available now, you can also upload it later at any time when you log in to your profile.

Cégleírás / Organisation/Department

Our client is one of the world's leading providers of communications solutions and services. They are operating in 170 countires, and now they are looking for a Avaya 3rd Line Voice Engineer to their fast growing team.

Pozíció leírása / Job description

- Providing in-depth technical support to customers through AVAYA network or equipment monitoring, localisation and remote repair
- Leading and providing technical support for voice 2nd line team on incidents, questions, changes
- Provide process improvement input wherever possible, may do proactive jeopardy management
- Technical review of planned changes and maintenance activities
- Involvement in site migrations and new technology implementations (Avaya PodFx, VMWare)

Elvárások / Requirements

- Fluent English knowledge both written and spoken
- In depth understanding of Avaya products and technologies (AVAYA, CM, CMS, SMGR, SM, System Platform, Media Gateway, AES, IVR, SBC, One-X, ACD, Modular Messaging)
- Voice network troubleshooting
- Ability to organize and attend on international conference call and discuss technical issues
- 3+ years relevant experience
- Multi-layered troubleshooting skills and experience
- ACIS, ACSS certification or equivalent knowledge is an advantage

Amit kínálunk / Offer

- Supportive corporate culture
- Inspiring working teams
- Competitive salary and benefit package
- Professional development programs, trainings and educational support
- Employee and Family Friendly Workplace
- Private health insurance package

Kapcsolattartó / Applications

Dóra Gosztola