avaya 3rd line voice engineer | budapest

posted
contact
dóra gosztola, randstad hungary
job type
permanent
apply now

job details

posted
location
budapest
job category
IT / telecom
job type
permanent
reference number
126344 / 17737
contact
dóra gosztola, randstad hungary
apply now
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Cégleírás / Organisation/Department

Our client is one of the world's leading providers of communications solutions and services. They are operating in 170 countires, and now they are looking for a Avaya 3rd Line Voice Engineer to their fast growing team.

Pozíció leírása / Job description

- Providing in-depth technical support to customers through AVAYA network or equipment monitoring, localisation and remote repair
- Leading and providing technical support for voice 2nd line team on incidents, questions, changes
- Provide process improvement input wherever possible, may do proactive jeopardy management
- Technical review of planned changes and maintenance activities
- Involvement in site migrations and new technology implementations (Avaya PodFx, VMWare)

Elvárások / Requirements

- Fluent English knowledge both written and spoken
- In depth understanding of Avaya products and technologies (AVAYA, CM, CMS, SMGR, SM, System Platform, Media Gateway, AES, IVR, SBC, One-X, ACD, Modular Messaging)
- Voice network troubleshooting
- Ability to organize and attend on international conference call and discuss technical issues
- 3+ years relevant experience
- Multi-layered troubleshooting skills and experience
- ACIS, ACSS certification or equivalent knowledge is an advantage

Amit kínálunk / Offer

- Supportive corporate culture
- Inspiring working teams
- Competitive salary and benefit package
- Professional development programs, trainings and educational support
- Employee and Family Friendly Workplace
- Private health insurance package

Kapcsolattartó / Applications

Dóra Gosztola
dora.gosztola@randstad.hu