customer service team leader - english and german or norwegian speaking | budapest

ágnes mészáros, randstad hungary
job type
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job details

job category
customer service
job type
reference number
126034 / 22417
ágnes mészáros, randstad hungary
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Cégleírás / Organisation/Department

Are you looking for a challenging opportunity in a multinational environment? We are looking for German or Norwegian Speaking Customer Service Team Leaderfor our multinational partner.

Pozíció leírása / Job description

-To lead a team of complex processes
-Good understanding of the relevant processes and business requirements
-Drive process optimization and improvements
-Follow up on process KPI targets and analyse and review the performance
-People management task for the team members
-Carry out regular one to one meetings
-Perform a high standard of customer relationship and stakeholder management

Elvárások / Requirements

-Academic degree
-3+ years’ experience in Customer Service environment
-2+ years in leadership experience
-Fluency in German or Norwegian and English language
-Experience in using SAP/Siebel
-Excellent communication skills
-Open for new ideas and constantly looking for improvements
-Ability to lead people
-Highly motivated individual
-Good problem solving skills

Amit kínálunk / Offer

- Outstanding growth opportunities within the international organisation
- Prestigious and successful company
- Nice and professional working environment in a centrally located office
- Competitive salary and benefits

Kapcsolattartó / Applications

Agnes Meszaros