customer service associate- romanian speaking | budapest

posted
contact
ágnes mészáros, randstad hungary
job type
permanent
apply now

job details

posted
location
budapest
job category
administration
job type
permanent
reference number
121797 / 22133
contact
ágnes mészáros, randstad hungary
apply now
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Cégleírás / Organisation/Department

Are you looking for a challenging opportunity in a multinational environment? We are looking for Romanian Speaking Customer Service Associate into the European business support centre of one of the world's largest energy companies.

Pozíció leírása / Job description

- Handle incoming request either via phone or written form
- High level of customer care and stakeholder management
- Log and follow up on incoming requests
- Follow up on customer orders
- Handle customer complaints and claims
- To ensure adherence to policies and procedures
- Perform continuous improvement

Elvárások / Requirements

- Fluency in Romanian and good level of English are required
- Previous experience in customer service would be a great advantage
- Excellent communication, organisation and time management skills
- Highly motivated individual
- High level of computer skills
- Experience using SAP is a great advantage