senior performance & quality improvement analyst | -

posted
contact
rebeka mancsiczky, randstad hungary
job type
permanent
apply now

job details

posted
location
-, budapest
job category
accountancy / finance
job type
permanent
reference number
146966 / 23575
contact
rebeka mancsiczky, randstad hungary
apply now
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Cégleírás / Organisation/Department

Our partner is the global leader in the design and development of taste and scent experiences, enjoyed in thousands of products sold around the world.
Their Global Service Center is located in Budapest in the inner-city at the new Mill Park facility.

Pozíció leírása / Job description

• Drive process improvements and technology innovation
• Initiate root cause analysis on service issues with the GSC team and present analysis recommendations to the management team by applying the ESSAR method (Eliminate – Simplify – Standardize – Automate – Robotize)
• Prepare service and performance reports related to the internal and external KPIs
• Monitor and provide commentaries/insights for GSC management, identify and raise service issues
• Have regular sessions with process SMEs and collect process improvement ideas
• Assist in creation of process documentation related to improvements
• Prepare and optimize processes (process streams / flowcharts) as preparation for Robotics scripting robotics
• Provide technical training to the teams on a regular basis to improve knowledge level on general applications (e.g. Excel training, macro training)
• Create and maintain macro files based on the process needs
• Team support and other duties as ordered by the direct manager


Elvárások / Requirements

• Minimum 3-5 years of relevant experience in performance optimization in one or more sub-functional areas
• 2-3 years of relevant experience in F&A area in a SSC organization
• Financial Degree or equivalent Diploma, MBA or advanced business degree desired
• Excellent knowledge of continuous improvement techniques (Lean/Six sigma) financial processes and systems – preferably Green Belt or above qualification
• Experience of achieving results in an international environment with appreciation of differences in culture and legal frameworks
• Relevant and recent knowledge on robotics (Blue Prism) and tooling (e.g. Expert Excel or Macro) is preferable
• Excellent in English and Hungarian language verbal and written
• Strong personal drive to pursue/create an atmosphere of continuous improvement
• Pro-active and can-do attitude, ability to constructively challenge assumptions
• Process challenging attitude
• Ability to provide trainings / good communication skills


Amit kínálunk / Offer

• Competitive salary and benefit package
• Career development opportunities
• Challenging tasks in a newly established center, where ideas are listened to
• Transparent, open company culture with attention to the individual
• Opportunity to be part of a global industry leading business with 130 years of experience
• Modern office environment with leisure room, break-out area and a gym in the garden

Kapcsolattartó / Applications

Rebeka Mancsiczky
rebeka.mancsiczky@randstad.hu