Our Partner, a premier Germany-based retailer specializing in pet supplies, is proud to launch their Customer Contact Center in Hungary. We prioritize people and maintain our identity as a genuine family-like company. We strive for success while remaining human and reliable.
Pozíció leírása / Job description
Your tasks will be
- Take part in strategic planning, building up the operation and hiring team members
- Emphasis on people and exceptional customer service.
- Lead a dedicated team of approximately 50 full-time employees.
- Cultivate a culture of excellence and prioritize customer satisfaction.
- Strategize and implement a robust knowledge management framework.
- Understand, take over and create processes.
- Shape a supportive team, providing exceptional care for our customers.
- Meet the SLAs and KPIs
Key Requirements:
- Proven track record of leadership experience in B2C Customer Support organizations.
- Ability to motivate, inspire, and prioritize people at all levels.
- Exceptional coaching and mentoring skills for team leader development.
- Deep commitment to delivering unparalleled customer service with a mindset of excellence.
- Preferably experienced in after-sales services to enhance the customer experience.
- Excellent stakeholder management abilities to foster relationships internally and externally.
- Strong proficiency in English for effective communication.
Join Our Partner and Lead the Way in Customer Service Excellence!
Be Part of Something Extraordinary:
- Help build a state-of-the-art Customer Contact center from the ground up.
- Contribute to strategic planning and team-oriented development.
Thrive in a Supportive Management Team:
- Join exceptional leaders dedicated to achieving unprecedented success.
Bring Your Vision to Life:
- Unleash your creativity and shape your ideal operation.
Enjoy Executive-Level Benefits:
- Indulge in a rewards package that recognizes your invaluable contributions and ensures your well-being.
If you are interested, click the Apply button, or contact me directly via anita.toth@randstad.hu
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