english-speaking customer service representative.

Cégleírás / Organisation/DepartmentOur partner is a fast-growing tech start-up that provides an easily accessible and affordable insurance service to its customers in the UK. Their fantastic Budapest team is essential for their business expansion in the coming years, so if you are keen to be one of the first few to join their journey, you thrive in an exciting and ever-changing environment, we are looking for you! Pozíció leírása / Job description

• High-quality customer support in the most efficient way possible in multiple channels (phone, email, and live chat)
• Collection and recording of customer data in the internal system 
• Handling sensitive situations 
• Liaising with third parties 
• Participate proactively in process improvements that increase customer satisfaction 
• Gaining expert knowledge of the company's products and systems to ensure high-quality Customer Service

Elvárások / Requirements

• Your English language skills are at a near-native level 
• Excellent written and oral communication skills
• You are a quick learner and easily adapt to fast-changing environments
• You like to communicate with customers and you are able to empathize with them in stressful situations
• You are driven to ensure a high level of customer satisfaction 
• Customer Service experience is an advantage, but any previous experience where you have dealt with customers is welcome

Amit kínálunk / Offer

What we offer

• Competitive salary and benefits package
• Hybrid working with 3 days home-office 
• Different training options
• Modern systems and working tools
• Fast-evolving environment
• Feedback-driven company culture
• Youthful, supportive team 
• Career development opportunities

Kapcsolattartó / Information

For more information please contact me at the following e-mail address:  dominika.almassy@randstad.hu

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