english-speaking customer service executive.

Cégleírás / Organisation/DepartmentOur partner is a fast-growing tech start-up that provides an easily accessible and affordable insurance service to its customers in the UK. Their fantastic Budapest team is essential for their business expansion in the coming years, so if you are keen to be one of the first few to join their journey, you thrive in an exciting and ever-changing environment, we are looking for you!Pozíció leírása / Job description

• Interacting with new and existing customers via live chat and email, while providing a high-quality customer experience
• Identify the customer's problems, assess their satisfaction, and proactively participate in process improvements 
• Liaising with third parties to ensure a seamless customer experience
• Building up expert knowledge of our product, systems, and processes

Elvárások / Requirements

• Your English language skills are at a near-native level 
• Excellent written and oral communication skills
• You are a quick learner and easily adapt to fast-changing environments
• You like to communicate with customers and you are able to empathize with them in stressful situations
• You are driven to ensure a high level of customer satisfaction 
• Customer Service experience is an advantage, but any previous experience where you have dealt with customers is welcome

Amit kínálunk / Offer

What we offer

• Competitive salary and benefits package
• Hybrid working with 3 days home-office 
• Different training options
• Modern systems and working tools
• Fast-evolving environment
• Feedback-driven company culture
• Youthful, supportive team 
• Career development opportunities

Kapcsolattartó / Information

For more information please contact me at the following e-mail address:  dominika.almassy@randstad.hu

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