customer service representative | budapest

megjelenés dátuma
szilvia blaskó, randstad hungary
állás típusa
határozatlan idejű

az állás részletei

megjelenés dátuma
állás típusa
határozatlan idejű
157424 / 24175
szilvia blaskó, randstad hungary
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Cégleírás / Organisation/Department

On behalf of our well-known FMCG client, we are now looking for a Customer Service Representative colleague to join the company's Customer Service Team within Supply Chain, in the CEE regional commercial head office in Budapest.

Pozíció leírása / Job description

As a Customer Service Representative you will:

- Attract potential customers by answering product and service questions; suggesting information about other products and services.
- Process orders, prepare correspondences and fulfil customer needs to ensure customer satisfaction.
- You will resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
- You will follow communication procedure, guidelines and polices.
- You would be responsible for order processing – managing orders and shipment based on customer request – and daily stock allocation process.
- You will be involved in complaint process – invoice correction, credit notes.
- You will cooperate with the other corporate functions to ensure smooth daily operation and efficient management of the customers.

Elvárások / Requirements

- English and Hungarian language is a must,
- Slovenian, Croatian nice to have
- Customer orientation and ability to adapt/respond to different types of characters
- Good problem-solving skills
- Excellent interoperability
- Rapid response
- Ability to multi-task, prioritize, and manage time effectively
- Flexibility, Patience, Openness is your strength

Amit kínálunk / Offer

Our client has sales in nearly 200 countries and operations in over 60 countries. You will benefit from working for a company which is a market leader, so you will always be one step ahead.

Kapcsolattartó / Applications

Szilvia Blaskó