service desk team leader | -

megjelenés dátuma
ildikó rác, randstad hungary
állás típusa
határozatlan idejű

az állás részletei

megjelenés dátuma
-, budapest
IT / telekom
állás típusa
határozatlan idejű
127473 / 22485
ildikó rác, randstad hungary
Mostantól nem kötelező önéletrajzot feltöltenie ahhoz, hogy megpályázza ezt a pozíciót, de amennyiben van naprakész önéletrajza, az nagy segítséget jelent számunkra. Önéletrajzát a későbbiek folyamán is bármikor hozzáadhatja profiljához.

Cégleírás / Organisation/Department

Our partner is a Swedish multinational company, that is present in more than 75 countries. The company is one of the world’s largest providers of comprehensive metal cutting solutions for milling, stationary tools, holemaking and tooling systems. To their expanding team we are looking for a Service Desk Team Lead.

Pozíció leírása / Job description

- Operational responsibility for day-to-day operations
- Handle 1st line cases and dispatch cases to 2nd line
- Solve the cases effectively according to applicable guidelines, standards and priorities
- Perform hardware and software installations
- Oversee administration, support, and personalized assistance for digital tools, systems, and hardware to all staff
- Collaborate with other parts of the organization
- Prioritize incidents based on urgency
- Document routines and instructions
- Ensures that the service team is motivated in the short and long term, as well as work proactively by collecting, analyzing and presenting improvement proposals
- Develop your team and individuals through coaching, mentoring, and feedback
- Delivery of end to end user experience and satisfaction

Elvárások / Requirements

- Experience from working and leading in a service desk
- Language: English & other European language a merit
- Experience of managing IT
- ITIL Foundation certification

Amit kínálunk / Offer

- Competitive salary
- Home office
- Supportive corporate culture
- Friendly and helpful team

Kapcsolattartó / Applications

Ildikó Rác