crm technical support specialist | budapest

megjelenés dátuma
judit varga, randstad hungary
állás típusa
határozatlan idejű

az állás részletei

megjelenés dátuma
IT / telekom
állás típusa
határozatlan idejű
175602 / 25121
judit varga, randstad hungary
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Cégleírás / Organisation/Department

Our partner is a Swedish multinational company, that is present in more than 75 countries. The company is one of the world’s largest providers of comprehensive metal cutting solutions for milling, stationary tools, holemaking and tooling systems. To their expanding team, we are looking for a CRM Technical Support Specialist

Pozíció leírása / Job description

Provide remote global Infolink CRM Server administration for the client:
- Directly reports to the IT Manager Hungary
- Work under the guidance of the Senior Application Analyst
- Ensure the health and availability of the global Infolink servers by using a global monitoring tool, solve issues regarding the domino and replic action services, and generic Windows server issues. Escalate when necessary
- Daily checking the logs of the data processing jobs after they are finished. Resolve discovered issues or escalate to external support
- Work with issues related to Infolink databases, mainly 2nd level cases
- Manage the configuration of the Infolink CRM instances at Seco Tools, based on change requests from the Business
- Ensuring that the data in BI matches the data in InfoLink

Provide remote 1st and 2nd level CRM support for end users at Seco Tools:
- Based in the Hungarian office, provide CRM support to end-users in all subsidiaries of Seco Tools region by using remote access tools and occasional on-site activities
- Accept incoming CRM ServiceDesk calls (ticket system, phone, mail, chat) in English language
- Register incoming cases, escalate to further support level when needed

Elvárások / Requirements

- BSC degree in Information Technology
- 3 years of relevant IT experience
- Previous support experience with CRM systems and relational databases
- Lotus Notes/Domino administration knowledge
- Understanding the structure of relational databases (SQL) is required
- Knowledge of generic Microsoft technologies (Server 200x, Active Directory, SQL, Windows client OS, Office suites) is required
- Understanding of ITIL v3 is preferred
- Fluent English is necessary
- Multinational background is preferred
- Communicative, support-minded personality

Amit kínálunk / Offer

- Competitive salary
- Home office opportunity
- Supportive corporate culture
- Friendly and helpful team

Kapcsolattartó / Applications

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