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development manager.

pozíció részletei

összegzés

    pozíció részletei
    Cégleírás / Organisation/Department

    On a busy day, the Client's multichannel platform handles millions of calls, text messages, and emails - and our channels continue to grow with the likes of WhatsApp, Messenger, and more.

    As we offer a highly customizable solution, we're always adding to our integration capabilities and our no-code configurability is a huge benefit for our clients who afford us with an NPS of 80+.

    Ultimately, the firm presents a powerful, simple and straightforward experience for the thousands of contact center agents who are using nothing more than a laptop, headset, and an internet connection...

    Pozíció leírása / Job description
    • Act as a people manager, have regular 1on1 meetings with team members, give effective feedback and mentor them if needed, provide career opportunities
    • Act as a scrum master, facilitate daily standups, sprint planning, retro meetings
    • Work closely with product management to understand business needs and help them translate to solution level
    • Create realistic execution plans for feature project and present them to stakeholders
    • Motivate the team and remove obstacles to deliver projects on time
    • Report status information of team activities and projects
    • Facilitate project/work activities involving other teams/stakeholders
    • Initiate and manage tech decisions
    • Participate in team lead committee, continuously improve the mode of operation to improve efficiency
    Elvárások / Requirements
    • Skilled in people management
      ○ Can understand team members weaknesses and strength
      ○ Motivate the team to bring out the best of them
      ○ Provide career opportunities to keep team members for long term
    • Can speak and think in business language
      ○ Motivated to understand our solutions and the value it provides to our customers
      ○ Collaborate with related teams (product management, customer care, ...) to increase business value and have satisfied customers
      ○ Understands business requirements and can help how to turn them into solution
    • Have technical background / experience with development team
    • Overview and drive development process, facilitate agile ceremonies
    • Able to challenge technical decisions and architecture
    • Vigilant to identify potential future issues and tech debts
    • Have at least 5 years experience in managing development teams
      ● Have experience in agile development or acting as scrum master
      ● Worked together with other teams/BUs or acted like a project manager
      ● Have experience with global cloud services
      ● Conversational level English (both written and spoken)
      ● Fluent/Native Hungarian
    Amit kínálunk / Offer
    • The opportunity to work at a financially stable, growing company with a strong international presence and market position in Europe, America and East-Asia
    • We commit to investing in your personal growth in the long run (attractive salary package, benefits and career opportunities).
    • A multicultural work environment in the Budapest One office that was awarded “The Most Loveable Workplaces” prize
    • A healthy work-life balance with flexible work options including plenty of home office days.
    • A company with regular team buildings, sport events, charity programs, birthday celebrations, sweets days!
    • Mentorship and training opportunities from the start. We create your career path together to help you reach your maximum potential
    • Internal training sessions, school programs and language courses
    Kapcsolattartó / Information

    Rác Ildikó

    ildiko.rac@randstad.hu

    Cégleírás / Organisation/Department

    On a busy day, the Client's multichannel platform handles millions of calls, text messages, and emails - and our channels continue to grow with the likes of WhatsApp, Messenger, and more.

    As we offer a highly customizable solution, we're always adding to our integration capabilities and our no-code configurability is a huge benefit for our clients who afford us with an NPS of 80+.

    Ultimately, the firm presents a powerful, simple and straightforward experience for the thousands of contact center agents who are using nothing more than a laptop, headset, and an internet connection...

    Pozíció leírása / Job description
    • Act as a people manager, have regular 1on1 meetings with team members, give effective feedback and mentor them if needed, provide career opportunities
    • Act as a scrum master, facilitate daily standups, sprint planning, retro meetings
    • Work closely with product management to understand business needs and help them translate to solution level
    • Create realistic execution plans for feature project and present them to stakeholders
    • Motivate the team and remove obstacles to deliver projects on time
    • Report status information of team activities and projects
    • Facilitate project/work activities involving other teams/stakeholders
    • Initiate and manage tech decisions
    • Participate in team lead committee, continuously improve the mode of operation to improve efficiency
    Elvárások / Requirements
    • Skilled in people management
      ○ Can understand team members weaknesses and strength
      ○ Motivate the team to bring out the best of them
      ○ Provide career opportunities to keep team members for long term
    • Can speak and think in business language
      ○ Motivated to understand our solutions and the value it provides to our customers
      ○ Collaborate with related teams (product management, customer care, ...) to increase business value and have satisfied customers
      ○ Understands business requirements and can help how to turn them into solution
    • Have technical background / experience with development team
    • Overview and drive development process, facilitate agile ceremonies
    • Able to challenge technical decisions and architecture
    • Vigilant to identify potential future issues and tech debts
    • Have at least 5 years experience in managing development teams
      ● Have experience in agile development or acting as scrum master
      ● Worked together with other teams/BUs or acted like a project manager
      ● Have experience with global cloud services
      ● Conversational level English (both written and spoken)
      ● Fluent/Native Hungarian
    Amit kínálunk / Offer
    • The opportunity to work at a financially stable, growing company with a strong international presence and market position in Europe, America and East-Asia
    • We commit to investing in your personal growth in the long run (attractive salary package, benefits and career opportunities).
    • A multicultural work environment in the Budapest One office that was awarded “The Most Loveable Workplaces” prize
    • A healthy work-life balance with flexible work options including plenty of home office days.
    • A company with regular team buildings, sport events, charity programs, birthday celebrations, sweets days!
    • Mentorship and training opportunities from the start. We create your career path together to help you reach your maximum potential
    • Internal training sessions, school programs and language courses
    Kapcsolattartó / Information

    Rác Ildikó

    ildiko.rac@randstad.hu