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application support analyst.

pozíció részletei

összegzés

    pozíció részletei
    Cégleírás / Organisation/Department

    Aegon Global Technology Services (GTS) provides IT infrastructure and application support services to the Aegon businesses. GTS is responsible for the provision, support and ongoing maintenance of IT operating platforms, applications and services. There is also a strong connection with external providers necessitating vendor and service provider management. GTS is responsible for driving the technology strategy and providing IT infrastructure solutions that are in alignment with business objectives and the GTS technology strategy.

    The IT Operations department are responsible for ensuring the availability and stability of the Aegon Digital Solutions’ Platform. Incident, Change, Problem, Business Continuity, Risk and License management processes are used to control the multiple Platform environments whilst enabling a dynamic and flexible IT service.

    The Application Support team, which resides within the IT Service Management department,  are responsible for the investigation and resolution of incidents affecting the production Platform service.  Issue resolution will be achieved through various mechanisms such as; application investigation, provision and correction, technical system analysis and business/supplier engagement.

    The team are a critical function which provides 3rd line support to a number of critical platform specific applications and services.

    Pozíció leírása / Job description
    • Home office
    • Flexible working hours
    • Health Insurance
    • Yoga classes
    • Life Fitness discount
    • Training & Development opportunities
    • Highly people-centric environment
    Elvárások / Requirements
    • Strong Service Management background - particularly relating to Service Operation, but with in-depth knowledge and experience of Change, Release, Incident and Problem Management. Self-motivated achiever who gains satisfaction from providing excellent service to their customers. 
    • Strong analysis capability and ability to implement process definition, introduction and improvement. Excellent verbal and written communication skills are required along with the ability to discuss technical information to non-technical staff
    • Availability to participate in provide an out of hours on call service to the Business, third parties and overnight support teams
    • Experience of working in complex, large scale, Technology environments ideally within Financial Services
    • Software Development Life Cycle and Change Management
    Amit kínálunk / Offer
    • The purpose of this role is to provide the business with the accurate, competent and timely IT support required to manage a successful platform. 
    • This will be achieved, in part, by developing strong working relationships with operational business functions, IT Service Management and suppliers alike.
    • An application support analyst will also be as comfortable gaining an understanding of, and subsequently investigating complex business issues with users, as they are methodically working through a multifaceted technical solution.  
    • Ensure the protection of IT services through the resolution of incidents within defined SLAs
    • Ensure that key stakeholders and other interested parties are kept informed of support progress 
    • Responsible for accurate information flow to IT Service Management for critical incidents
    • Support BAU communications with suppliers to ensure accurate incident priority management, full comprehension of business impact and resolution timelines.
    • Develop tactical solutions to minimise business impact from Problem items; whilst long term corrective actions are developed
    Kapcsolattartó / Information

    Dóra Gosztola

    dora.gosztola@randstad.hu

    András Deme

    andras.deme@randstad.hu

    Cégleírás / Organisation/Department

    Aegon Global Technology Services (GTS) provides IT infrastructure and application support services to the Aegon businesses. GTS is responsible for the provision, support and ongoing maintenance of IT operating platforms, applications and services. There is also a strong connection with external providers necessitating vendor and service provider management. GTS is responsible for driving the technology strategy and providing IT infrastructure solutions that are in alignment with business objectives and the GTS technology strategy.

    The IT Operations department are responsible for ensuring the availability and stability of the Aegon Digital Solutions’ Platform. Incident, Change, Problem, Business Continuity, Risk and License management processes are used to control the multiple Platform environments whilst enabling a dynamic and flexible IT service.

    The Application Support team, which resides within the IT Service Management department,  are responsible for the investigation and resolution of incidents affecting the production Platform service.  Issue resolution will be achieved through various mechanisms such as; application investigation, provision and correction, technical system analysis and business/supplier engagement.

    The team are a critical function which provides 3rd line support to a number of critical platform specific applications and services.

    Pozíció leírása / Job description
    • Home office
    • Flexible working hours
    • Health Insurance
    • Yoga classes
    • Life Fitness discount
    • Training & Development opportunities
    • Highly people-centric environment
    Elvárások / Requirements
    • Strong Service Management background - particularly relating to Service Operation, but with in-depth knowledge and experience of Change, Release, Incident and Problem Management. Self-motivated achiever who gains satisfaction from providing excellent service to their customers. 
    • Strong analysis capability and ability to implement process definition, introduction and improvement. Excellent verbal and written communication skills are required along with the ability to discuss technical information to non-technical staff
    • Availability to participate in provide an out of hours on call service to the Business, third parties and overnight support teams
    • Experience of working in complex, large scale, Technology environments ideally within Financial Services
    • Software Development Life Cycle and Change Management
    Amit kínálunk / Offer
    • The purpose of this role is to provide the business with the accurate, competent and timely IT support required to manage a successful platform. 
    • This will be achieved, in part, by developing strong working relationships with operational business functions, IT Service Management and suppliers alike.
    • An application support analyst will also be as comfortable gaining an understanding of, and subsequently investigating complex business issues with users, as they are methodically working through a multifaceted technical solution.  
    • Ensure the protection of IT services through the resolution of incidents within defined SLAs
    • Ensure that key stakeholders and other interested parties are kept informed of support progress 
    • Responsible for accurate information flow to IT Service Management for critical incidents
    • Support BAU communications with suppliers to ensure accurate incident priority management, full comprehension of business impact and resolution timelines.
    • Develop tactical solutions to minimise business impact from Problem items; whilst long term corrective actions are developed
    Kapcsolattartó / Information

    Dóra Gosztola

    dora.gosztola@randstad.hu

    András Deme

    andras.deme@randstad.hu